Frequently Asked Questions
Everything you need to know about our premium apparel and service.
What is the 'First Pair Guarantee'?
We want you to find the perfect fit. If you aren't satisfied with your first pair of underwear, you can keep them and we will send a different size or issue a full refund, no questions asked.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy for other items?
For all items other than your first pair of underwear, we accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase.
How should I care for my All Citizens apparel?
To maintain the performance and longevity of our fabrics, we recommend machine washing on cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a compression-like feel.